Knowledgebase : Domain Transfer

So you want to transfer your domain? Please take a moment to read over the following article which gives you detailed instructions on how to quickly expedite this process.

Can a domain name be transfered?

Yes, a domain name can be transferred. Let me explain how the process works.

Go to

Here is an example of a Whois record:
EPP Status: clientDeleteProhibited
EPP Status: clientUpdateProhibited
EPP Status: clientTransferProhibited
Updated Date: XX-XX-XXXX
Creation Date: XX-XX-XXXX
Expiration Date: XX-XX-XXXX

The Whois information is very important because this lets us know where the domain is and who it is pointing to. You can obtain your Whois by visiting or 

A common mistake that is made is the assumption that because the form to sign up with is submitted as a transfer, everything is taken care of and it?s not!!! This statement is so important.

Internet-Webhosting's responsibility is to inform the customer of the necessary steps to take in order to transfer a domain.

Now that we have gotten that out of the way, let me explain what to do from here:

Log into your domain control panel. This is not your hosted space! This would be an online site that only deals with your domain name.

For example:

If your registrar is GODADDY, then you would go to

If you don't know how to log into your domain manager or didn't know you had one, don't panic, just get in touch with whomever you setup your domain with to begin with and take it from there.

The first thing you want to do is make sure your domain is unlocked and the name servers are pointing to Internet-Webhosting's Server. It is more important that the domain is unlocked than the name servers being updated and here is the explanation why.

Think of a locked domain as a locked door. When we initiate the transfer and the domain is locked, then the transfer will fail and the process stops. Much like a locked door can't be opened from the outside because it is locked.

Why should you update the name servers?

Well this is entirely up to you. Understand that the domain registrar's main responsibility is to point your domain in the right direction. If your domain is not pointing to Internet-Webhosting, then how will your domain name resolve to the server we provide to you? Although the transfer will eventually point your domain to Internet-Webhosting, if you wish to have your domain name resolve to us immediately, update the name servers!

Make sure you know what the Administrative Contact email address is for your domain. If you do not know what it is, then ask the registrar you are currently with or whom ever you started the domain with. THIS IS VERY IMPORTANT!!! And I will explain why below.

Now that we got that out of the way, how do you initiate the transfer?

Simple, just fill-up our online ordering form at .

When you submit this form with the proof of payment, it will go directly into our ticketing system and you should receive an auto reply with a ticket number for reference.

Once an associate receives your request, an online form is filled out for the transfer. When this form is submitted, it is either accepted or rejected.

If the order is accepted then we will receive a message that reads like the following and respond to your ticket: Order has been processed and a letter has been sent to (Administrative Email Address)

Please understand that:


If the transfer is rejected, we get an error as to why and then we inform you of the error in the ticket and what can be done to resolve the issue.

That is all there is to the transfer process. It's very simple yet it can be confusing to some folks? That's what we're here for.

I know this is a lot of information to consume at one time, but take this step by step and I ensure you will find the results you are looking for.

In our order form there are three (3) selections for Domain Name Registration. Here is a break down on each of the meanings:

- New Domain Name
Register means you wish to purchase and register a new domain name. Fees will vary on the TLD you wish to register. Most popular domain extensions such as .com, .net and .org .

- Renew/Transfer Existing Domain Name
Transfer means if you already own a domain name, you may choose this option to transfer it to A fee may applies to the more popular domain extensions as listed above. In order for a domain transfer to properly transfer to our services you must make sure you do the following:

[1] Your domain is currently "unlocked" at your current domain registrar. If you are not familiar with "unlocking" and "locking" of your domain please contact your domain registrar. Failure to unlock your domain will result in the transfer failure. You may check the status the domain either it is ACTIVE or REGISTRAR-LOCK here at

[2] The e-mail address that is on file and registered to your domain must be valid and accessible by the domain owner. All initiated transfers will require a confirmation e-mail which is sent to the administrator of the domain which must be approved. If you are unsure what e-mail address is associated with your domain you can do a
whois on your domain.

[3] Please follow the steps in our knowledgebase at in order to have clear picture on how to utilizing our hosting services immediately during the transfer process.

- Use own domain name (Subscribe to our hosting services only)
Use own Domain Name is the easiest and most popular. If you currently own a domain you can simply update the DNS/Nameservers once your account has been activated. This information will be provided in your welcome e-mail. There are no additional charges to choose this option. You will need to login to your exisiting domain control (Not hosting control panel) panel to change the nameserver. Please contact your old domain provider if you do not know the details to login to your domain control panel.

What is the IRTP?


‘The Inter Registrar Transfer Policy’ is a new transfer policy by ICANN that affects all ICANN-accredited registrars and takes effect from the 1st of December 2016.


ICANN has revised its IRTP to curb domain hijacking and fraudulent transfer of gTLDs. An IRTP action is triggered when you or your customers make any material change to the registrant’s name address or organisation – while transferring ownership of a domain name or merely updating contact information.

Since these policy changes will impact you and your customers, you need to complete additional steps in order to confirm a transfer to another party.


Electing the privacy protect feature on your domain name will also trigger a change and affect you and your customers as per the revised IRTP policy.



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