Internet-Webhosting Live Chat
Knowledgebase
HELP! I cannot FTP into my website.
Posted by Senior Sales & Support (Import) on 22 August 2006 01:54 AM
First make sure you are trying to login with the username in the format of username only, cPanel does not require you login with the username@domain.com format.
 
Also make sure you are trying to connect to one of the following hostnames, you can use www.yourdomain.com, ftp.yourdomain.com or the main server IP address.
 
If neither of these help try logging into your cPanel control panel, if you can access cPanel but not FTP with the same site administrator login information open a support ticket at http://support.internet-webhosting.com with all of your login information.
 
If you have other FTP users assigned to the site also try those to see if they have the ability login.

(1 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).

Internet-Webhosting - Sales & Support System