Knowledgebase: FTP Support
HELP! I cannot FTP into my website.
Posted by Senior Sales & Support (Import) on 22 August 2006 01:54 AM
First make sure you are trying to login with the username in the format of username only, cPanel does not require you login with the format.
Also make sure you are trying to connect to one of the following hostnames, you can use, or the main server IP address.
If neither of these help try logging into your cPanel control panel, if you can access cPanel but not FTP with the same site administrator login information open a support ticket at with all of your login information.
If you have other FTP users assigned to the site also try those to see if they have the ability login.

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