Knowledgebase: Email Support
Email blocked by yahoo,hotmail and gmail
Posted by Technical Manager, Last modified by Technical Manager on 02 May 2018 05:37 PM

Yahoo and Hotmail lately having new policy with a strict policy accepting email from a shared hosting server.

Some details of the bounce email can only be seen if we checked in the Mail server logs and it will not shown as returned bounce message.

Most of the time we will request the whitelist from yahoo,hotmail and gmail server however sometimes the removal take longer time than expected. Normally within 24-48 hours.

To accelerate the process, customers can also request removal from below link base on error.

For Yahoo;
Go to this page to check the actual error :
To request removal click the link 'Submit your sending IPs for review.'

For Hotmail;
The actual error explaination can be seen here :
To request removal click :

As for hotmail, the hotmail server sometimes block IP even the IP is clean when we check via


For Gmail;

To request removal click :

We hope you can understand that there are nothing we can do as to avoid other free mail service policy as it is beyond our control.



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