Knowledgebase : Email Support

There’s a new scam going around that would terrify most people if it ever landed in their inbox.

The emails are slightly different depending on who’s being attacked, but they all have a few similar features:

  • The subject line includes a password that you probably have used at some point.
  • The sender says they have used that password to hack your computer, install malware, and record video of you through your webcam.
  • They say they will reveal your adult-website habits and send video of you to your contacts unless you send them bitcoin, usually $1,200 or $1,600 worth.

Here’s one example of these scam emails, sent in the past month:




The hacker just have to know the email and no need to know the password. They also can use script to send email without to key in the email password. Example here : https://www.youtube.com/watch?v=t_jCdSTlr8E

The password was probably included in one of the big leaks in the past few years – databases have been stolen from LinkedIn, Yahoo, and eBay, for example. You can check whether your password is in one of these leaked databases over at the website Have I Been Pwned.
Basically, the attackers don’t actually have video of you or access to your contacts, and they haven’t been able to install malicious code on your computer. In reality, they’re taking a password from a database that’s available online, sending it to you, and hoping you’re scared enough to believe their story and send them bitcoin.

Some scammers have even made over $50,000 from the blackmail scheme, based on an analysis of bitcoin wallets, Bleeping Computer reported.

As Brian Krebs, a leading security journalist, writes, this scam is probably automated, meaning you haven’t been specifically targeted:

    “It is likely that this improved sextortion attempt is at least semi-automated: My guess is that the perpetrator has created some kind of script that draws directly from the usernames and passwords from a given data breach at a popular Web site that happened more than a decade ago, and that every victim who had their password compromised as part of that breach is getting this same email at the address used to sign up at that hacked Web site.”

For now, the scammers seem to be using really old passwords – maybe one you haven’t used in years. But as the scam develops, there’s a good chance it may include credentials from a fresh breach, according to Krebs.

Other good ideas to keep yourself safe: use long and strong passwords, get a password manager to ensure each account has a unique password, and turn on two-factor authentication on your important accounts. The FBI also recommends you turn off or cover any web cameras when you’re not using them to prevent sex-based extortion schemes, even if this kind of scam ends up being a hollow threat.

And no matter what you do, don’t send bitcoin to the scammers.

This article will show you how to manually configure your iPhone/iPad email account(s) using the preferred IMAP protocol.

 

Before you start, you'll need the following:

 

-Your email address: user@example.com
-Your email password.
-Choose IMAP or POP

 

1. From the Home screen, choose Settings

2. Next, tap Mail, Contacts, Calendars.

3. In the Accounts section, tap Add Account. 

4. Choose your email account type. For setting up email to work with your internet-webhosting server, choose Other.

5. Select Add Mail Account under the Mail section. 

6. Enter your account information.

 

7. On the next screen, enter your account details.

            Incoming Mail Server
            Host Name: mail.example.com
            User Name: john@example.com
            Password: emailpassword
            Outgoing Mail Server (SMTP)
            Host Name mail.example.com
            User Name: john@example.com
            Password: emailpassword

8. Once the email configuration is added, tap Next to continue.

 

*The tricky part is 'IMG_4294.jpg' You MUST click Details. Then 'IMG_4295.jpg' you MUST click Trust. Refer the attachment.

 

 

 

The Issue:

 

I'm trying to send out email and i'm receiving bounceback messages that contain the following line:

Domain mydomain.com has exceeded the max defers and failures per hour (#/# (100%)) allowed. Message discarded.

(where mydomain.com is your actual domain name and # represents the number of failures for the hour)


What is the cause of this?

 

The mail server will limit sending capabilities for any domain receiving a high number of deferred (mail that was unable to deliver to the sender and has been added to the servers mail queue) or failed emails (a message that failed to reach its recipient), as this is almost always an indication of spam going out from the domain. However, there are a few other reasons why you may be receiving these types of bouncebacks. Please see below.


1)
 You have an auto responder set up that is replying to spam email addresses that don't exist.


2)
 You have a mailing list setup with emails address that no longer exist.


3)
 Your email address may have been compromised and is being used to send spam.

 

What do I need to do?

The max defer limitation is reset every hour, however, if the mail server continues to receive deferred or failed bounceback emails originating from your domain name, you will continually trigger that setting. This is why it's important to address the issue right away to guarantee you don't run into problems again in the future.


1)
If you have an auto-responder setup, try removing the auto-responder and see if the issue clears up.


2) 
If you have a mailing list setup, pay close attention to any bounce back emails you are seeing come back after your mailing goes out and remove the problem email accounts from your list. Some mailing lists will manage bounced emails for you, however, we suggest you also do a manual check.

3) If you believe your hosting account or email address has been compromised and is being used to send spam, you will want to change your password(s) right away to prevent further spam from going out.

At this time spamassasin can only be installed or uninstalled on an entire domain so it cannot be enabled on a email by email basis.
This is step how to configure email into your mail client outlook. You may choose either POP3 or IMAP settings.

*POP 3 configuration. For POP3 settings all email will be download from Webmail into your Local PC (outlook)
*IMAP configuration. For IMAP settings all email will be remain from webmail and outlook.


POP 3 configuration.
Step 1:



Step 2:



Step 3:



Step 4:



Step 5:



Step 6:



===============================================================================================

IMAP configuration.
Step1:



Step 2:



Step 3:



Step 4:



Step 5:





Thank You.



Yahoo and Hotmail lately having new policy with a strict policy accepting email from a shared hosting server.

Some details of the bounce email can only be seen if we checked in the Mail server logs and it will not shown as returned bounce message.

Most of the time we will request the whitelist from yahoo,hotmail and gmail server however sometimes the removal take longer time than expected. Normally within 24-48 hours.

 
To accelerate the process, customers can also request removal from below link base on error.

For Yahoo;
Go to this page to check the actual error : https://help.yahoo.com/kb/postmaster/smtp-error-code-table-sln23996.html?impressions=true
To request removal click the link 'Submit your sending IPs for review.'

For Hotmail;
The actual error explaination can be seen here : https://mail.live.com/mail/troubleshooting.aspx
To request removal click : http://go.microsoft.com/fwlink/?LinkID=614866

As for hotmail, the hotmail server sometimes block IP even the IP is clean when we check via senderbase.org.

 

For Gmail;

To request removal click : https://support.google.com/mail/contact/msgdelivery


We hope you can understand that there are nothing we can do as to avoid other free mail service policy as it is beyond our control.

 

 

Email Clients vs Webmail

Outlook_Today_-_Microsoft_OutlookWindows_Live_Hotmail

Before we explain the different protocols used to download emails, let’s take a few minutes to understand the simpler stuff—the difference between email clients and webmail. If you’ve ever started a Gmail, Hotmail, or other email account, chances are you’ve used webmail. If you work in an office and use a program like Microsoft Outlook, Windows Live Mail, or Mozilla Thunderbird to manage your emails, you’re using an email client.

Gmail_logo500px-YahooMailLogo.svgsshot-2

Both webmail and email clients are applications for sending and receiving email, and they use similar methods for doing this. Webmail is an application that is written to be operated over the internet through a browser, usually with no downloaded applications or additional software necessary. All of the work, so to speak, is done by remote computers (i.e. servers and machines you connect to through the internet).

Mozilla_Thunderbird_logoOutlook_Today_-_Microsoft_OutlookMicrosoft_Outlook_Icon

Email clients are programs that are installed on local machines (i.e. your computer, or the computers in your office) to interact with remote email servers to download and send email to whomever you might care to. Some the back end work of sending email and all of the front end work of creating a user interface (what you look at to receive your email) is done on your computer with the installed application, rather than by your browser with instructions from the remote server. However, many webmail providers allow users to use email clients with their service—and here’s where it may start to get confusing. Let’s run through a quick example to explain the difference.

Gmail _UI

We sign up for a new email address with Google’s Gmail and begin sending and receiving email through the webmail service. Google is providing two things for us—a web frontend, and a mail server backend for sending and receiving the emails. We communicate with the email server backend by using the webmail frontend. Through our pointing, clicking, and typing, we’re telling the email server who we want to send email to, and what we want to say.

Thunderbird5

But, we might decide that we don’t like Google’s new look for Gmail, so we decide to switch to an email client, like the free program Thunderbird. Instead of using our web based client (Gmail’s web interface) to interact with Google’s Gmail servers (the mail server backend), we use a program installed on our computers (in this case, Thunderbird) to contact the mail server backend ourselves, and sidestep webmail altogether. Google (and other webmail providers) offer all of these products, including the web frontend and the mail server backend. You can use both of them or only the mail server backend and still be using “Gmail.” And with that confusion dispelled, let’s take a look at the common email protocols you’ll run into using email clients or mobile phones.

POP3, Post Office Protocol

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POP, or Post Office Protocol, is a way of retrieving email information that dates back to a very different internet than we use today. Computers only had limited, low bandwidth access to remote computers, so engineers created POP in an effort to create a dead simple way to download copies of emails for offline reading, then remove those mails from the remote server. The first version of POP was created in 1984, with the POP2 revision created in early 1985.

POP3 is the current version of this particular style of email protocol, and still remains one of the most popular. Since POP3 creates local copies of emails and deletes the originals from the server, the emails are tied to that specific machine, and cannot be accessed via any webmail or any separate client on other computers. At least, not without doing a lot of email forwarding or porting around mailbox files.

While POP3 is based on an older model of offline email, there’s no reason to call it obsolete technology, as it does have its uses. POP4 has been proposed, and may be developed one day, although there’s not been much progress in several years.

IMAP, Internet Message Access Protocol

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IMAP was created in 1986, but seems to suit the modern day world of omnipresent, always-on internet connectivity quite well. The idea was keep users from having to be tied to a single email client, giving them the ability to read their emails as if they were “in the cloud.”

Compared to POP3, IMAP allows users to log into many different email clients or webmail interfaces and view the same emails, because the emails are kept on remote email servers until the user deletes them. In a world where we now check our email on web interfaces, email clients, and on mobile phones, IMAP has become extremely popular. It isn’t without its problems, though.

Because IMAP stores emails on a remote mail server, you’ll have a limited mailbox size depending on the settings provided by the email service. If you have huge numbers of emails you want to keep, you could run into problems sending and receiving mail when your box is full. Some users sidestep this problem by making local archived copies of emails using their email client, and then deleting them from the remote server.

Microsoft Exchange, MAPI, and Exchange ActiveSync

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Microsoft began developing MAPI (sometimes called Messaging API) not long after IMAP and POP were first developed, although it has uses beyond simple email. Thoroughly comparing IMAP and POP to MAPI is pretty technical, and out of scope for many readers of this article. Simply put, MAPI is a way for applications and email clients to communicate with Microsoft Exchange servers, and is capable of IMAP style syncing of emails, contacts, calendars, and other features, all tied into local email clients or applications. This function of syncing emails is branded by Microsoft as “Exchange ActiveSync.” Depending on what device, phone, or client you use, this same technology might be called any of the three Microsoft products (Microsoft Exchange, MAPI, or Exchange ActiveSync), but will offer the same cloud-based email syncing as IMAP.

Because Exchange and MAPI are Microsoft products, only companies that own their own Exchange mail servers or use Windows Live Hotmail will be able to use Exchange. Many clients, including the default Android mail client and iPhone, are Exchange ActiveSync capable, giving Hotmail users IMAP style cloud-based email, despite Hotmail not offering true IMAP functionality.

Other Email Protocols

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Yes, there are other protocols for sending, recieving, and using email, but most of us that are using plain old free webmail and mobile phones will be using one of these three major ones. Since these three technologies cover the needs of nearly all HTG readers, we won’t be spending time today talking about the others. If you have any experience using email protocols not listed here, we’re interested to hear about it—feel free to discuss them in the comments.

Windows 2000 and Windows XP use CDO messaging as a replacement for CDONTS.

Sending email with CDO is a simple task. First we create a reference to the CDO component Set objMessage = CreateObject("CDO.Message") then fill-in Sender, Subject and Recipient (To) fields of the headers and the body text which can be either plain text or HTML. You can also add a file attachment. You then use the Send method to send the email.

Sending a text email using authentication against a remote SMTP server. More and more administrators are restricting access to their servers to control spam or limit which users may utilize the server. This example shows you how to use basic authentication, the most commonly used authentication method, when the SMTP server you are using requires it. This code is slightly more complex but not very difficult to understand or work with.

 

Const cdoSendUsingPickup = 1 'Send message using the local SMTP service pickup directory.
Const cdoSendUsingPort = 2 'Send the message using the network (SMTP over the network).

Const cdoAnonymous = 0 'Do not authenticate
Const cdoBasic = 1 'basic (clear-text) authentication
Const cdoNTLM = 2 'NTLM

Set objMessage = CreateObject("CDO.Message")
objMessage.Subject = "Example CDO Message"
objMessage.From = """Me"" <me@my.com>"
objMessage.To = "test@paulsadowski.com"
objMessage.TextBody = "This is some sample message text.." & vbCRLF & "It was sent using SMTP authentication."

'==This section provides the configuration information for the remote SMTP server.

objMessage.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/sendusing") = 2

'Name or IP of Remote SMTP Server
objMessage.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/smtpserver") = "mail.your.com"

'Type of authentication, NONE, Basic (Base64 encoded), NTLM
objMessage.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/smtpauthenticate") = cdoBasic

'Your UserID on the SMTP server = full email address eg. ali@domain.com
objMessage.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/sendusername") = "youruserid"

'Your password on the SMTP server
objMessage.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/sendpassword") = "yourpassword"

'Server port (typically 25)
objMessage.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/smtpserverport") = 25

'Use SSL for the connection (False or True)
objMessage.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/smtpusessl") = False

'Connection Timeout in seconds (the maximum time CDO will try to establish a connection to the SMTP server)
objMessage.Configuration.Fields.Item _
("http://schemas.microsoft.com/cdo/configuration/smtpconnectiontimeout") = 60

objMessage.Configuration.Fields.Update

'==End remote SMTP server configuration section==

objMessage.Send
 
 

 

You may login to webmail via http://yourdomain/webmail (Cpanel - linux) or http://webmail.yourdomain.com (Plesk - Windows) , which will prompt you for your username and password, your username will be username@domain.com & password created.

Once logged in the system, it will allow you to login to any one or two choices of webmail clients horde and squirrelmail, once you select the webmail client you would like to use you should already have your username and password in the login fields and if not type in
username@domain.com and your password and then click login.
Make sure that you have SMTP authentication enabled for outgoing mail, This can be found in Outlook or Outlook Express under Tool --> Options
Make sure you are using your login username in the format of username+domain.com also make sure your password is correctly set and if you are unsure reset your password and try again. If you are still having issues open a helpdesk ticket at http://support.internet-webhosting.com and someone will assist you.
 
If you are using the main site administrator username you do not need to add the +domain.com to the end of the login.
So you have domain.com setup as your primary domain and would like to add domain.net so you have both TLD's but you want emails going to anything@domain.net to come to you.

The easiest way to do this is by utilizing the 'Default Address' setting in cPanel. You can access this setting by logging into cPanel at
http://yourdomain.com/cpanel and clicking on the 'Email' icon. On the next page you will see the option 'Default Address' which you can click on.

Next you will need to click on 'Set Default Address' and make sure your parked domain is selected in the 'Send all unrouted e-mail for:' field, then you can enter the email address which you want all emails to your parked domain sent to (This is usually
you@domain.com) in the 'to:' field then you can hit 'Change' and all emails going to your parked domain will be routed to you@domain.com on your primary domains email account.

NOTE: If you run a site which gets a lot of SPAM activity through email this may not be a good solution for you as the amount of emails can become overwhelming depending on how much you get.

If you find this is too much the next best solution would be either having a second shared hosting account or purchasing a reseller account to manage multiple domains.
Yes, you can directly login into Horde webmail by going to https://yourdomain.com:2095/horde/index.php - This will prompt you for your login information and once you have logged in will directly bring you into Horde.

Mozilla Thunderbird

  •   Go to Tools, then Account Settings, then Outgoing Server (SMTP) (normally the bottom item of the left-hand menu)
  •   Select the server (if there is more than one account listed) that you wish to use to send e-mail and press the Edit... button.
  •   Check the Use name and password option.
  •   Add your User Name (which will be your full email address)
  •   Click OK

Microsoft Outlook 2007:

  •   Click Tools then Account Settings
  •   Ensure you are on the E-mail tab at the top of the windows
  •   Click on the relevant email account and click Change... at the top of the window
  •   Click More Settings
  •   Click Outgoing Server
  •   Check My Server Uses Authentication
  •   Select Use same settings as my incoming mail server - in certain cases where this doesn’t work you may need to click on log on using and:
  •   Type Account Name (which will be your full e-mail address)
  •   Type Password (which will be your email address password)
  •   Click OK
  •   Click Next
  •   Click Finish
  •   Click Close



Microsoft Outlook 2002/2003:

  •   Click Tools then Email Accounts (Accounts and Services on older versions of Outlook)
  •   Click View and Change and Click Next (skip if it opens up to the account screen)
  •   Click Change or Properties of your Email Account
  •   Click More Settings
  •   Click Outgoing Server
  •   Check My Server Uses Authentication
  •   Select Use same settings as my incoming mail server - in certain cases where this doesn’t work you may need to click on log on using and:
  •   Type Account Name (which will be your full e-mail address)
  •   Type Password (which will be your email address password)
  •   Click OK
  •   Click Next
  •   Click Finish



Microsoft Outlook Express:

  •   Click Tools then Accounts
  •   Click Mail
  •   Click Properties (for your domain name if there is more than one mail account listed)
  •   Click Servers
  •   In the Account or User Name field (which will be your full e-mail address)
  •   Put a checkmark by My Server Requires Authentication at the bottom of the page.
  •   Click Settings
  •   Make sure Use same settings as Incoming server is selected
  •   Click Apply
  •   Click OK
  •   Click Close

 

Error Code : 0x800CCC00
Try closing and restarting OE. If you still cannot connect, wait 10 minutes for a server reset of your account and then try again. Try setting up a second identity and see if it works. This could be a possible corruption of your user account in OE.

Error Code : 0x800CCC03
You may be logged in on another machine. Close all connections on all machines and wait 10 minutes to check again. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.

Error Code : 0x800CCC0B
Try to retreive email about once every 5 minutes. Alternatively, call your ISP help desk and to make sure that the server hasn't crashed. You may be logged in on another machine. Close all connections on all machines and wait 10 minutes to check again. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.

Error Code : 0x800CCC0E 0x800CCC0D 0x800CCC05
Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down. If you cannot get webpages, hangup and try connecting again. Reboot your computer and try again. If it's still not working? Please contact our support to check on server status.

Error Code : 0x800CCC10
Check your spelling in the To: field of the email and try it again. You will need to delete the old message from your outbox.

Error Code : 0x800CCC11
Check your spelling and try again. Other possible causes include restricted access to list. Check with your administrator to ensure you have correct access from the terminal you are logged in at.

Error Code : 0x800CCC16
Check spelling of account name and re-enter password.

Error Code : 0x800CCC19
This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work. Repeat step 1 with a reboot before you check your mail again. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this. 
Please visit below link to refer on your outlook error code and it's solutions :

http://www.nthelp.com/50/Outlook_error_codes.htm



There are a couple ways to go about whitelisting an email address or domain but we'll use the  official method first:

  1. Go into your account's Filters and Blocked Addresses settings through the settings button on the right of your mail, then the Settings option.
  2. Scroll down until you find the Create a new filter link. It's right above the section for blocking email addresses.
  3. In that new window that pops up, type the email address you want to whitelist in the From field.
    To whitelist a full email address in Gmail, type something like person@example.com, of course replacing the email account and domain name with the one that corresponds to what you want to whitelist.
    To whitelist a domain in Gmail, just exclude the account, like @example.com. This will apply to any email address on the "example.com" domain.
    Tip: If you're wanting to whitelist more than one email address or domain, you don't have to repeat this step for each one. Instead, put a break between the separate accounts, such as person@example.com|person2@anotherexample.com|@example2.com.
  4. If you don't want to adjust any of the other options for a more specific filter, go ahead and click the link called Create filter with this search >>.
  5. Place a check in the box next to Never send it to Spam.
  6. Click Create a filter to save the changes.

The other option for setting up whitelist filters in Gmail is to open an email from the sender that you wish to always keep out of the Spam folder, and then:

  1. With the conversation open, click the small down arrow to the right of the sender name and timestamp.
  2. Choose Filter messages like this.
  3. The email address will automatically populate in the filtering options. You can then continue through with the steps from above, at Step 4.


Unblock a Sender in Gmail

To remove a sender from the blocked senders in Gmail and have future messages from the go to the inbox again instead of spam (unless, of course, a rule catches them or Gmail identifies them as junk for other reasons):

If you have a message from the sender you want to unblock at hand (you can search for one—including in the Spam folder—easily, of course, in Gmail):

  1. Open a message from the sender you want to unblock.
  2. Click the More () button in the email’s header area.
  3. Select Unblock "Name" from the menu that has shown.
  4. Click Unblock under Unblock this sender.

If you do not have a message from the sender you want to unblock readily available:

  1. Click the Settings gear icon () in Gmail.
  2. Select Settings from the menu that has appeared.
  3. Go to the Filters and Blocked Addresses category.
  4. Make sure the sender you want to unblock is checked under The following senders are blocked..
  5. Click Unblock selected senders.
  6. Now click Unblock under Unblock selected senders or Unblock this sender.
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